Customer Success Specialist
We are looking for a dedicated and customer-focused specialist
to join our team in Santo Domingo. This role is critical to ensuring our clients receive the support, guidance, and solutions they need to succeed while strengthening long-term relationships. The ideal candidate will be proactive, empathetic, and highly organized, with the ability to navigate complex customer interactions and deliver outstanding service.
Main Responsibilities
- Serve as the primary point of contact for customers, providing timely assistance and follow-up.
- Guide clients in the use of Ualett's products and services, ensuring a seamless user experience.
- Resolve inquiries, issues, and escalations while maintaining a professional and customer-centric approach.
- Collaborate with cross-functional teams to address customer needs and ensure alignment on solutions.
- Monitor customer feedback, identify trends, and recommend improvements to enhance retention and satisfaction.
- Maintain accurate records of customer interactions and ensure consistent communication across channels.
Qualifications
- Bilingual English/Spanish required.
- 6+ months of experience in customer service, customer success, or client-facing roles.
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to handle problem-solving with empathy and professionalism.
- Highly organized, with attention to detail and ability to prioritize in a fast-paced environment.
- Experience with CRM or customer support platforms is a plus.
We are seeking professionals who are motivated to deliver results and grow with us.