Company Description
At Xploy Solutions, we hire top professionals across Latin America and connect them with U.S. companies, enabling them to work in their area of expertise. Our goal is to match high-performing talent with teams that value quality, commitment, and results. We pride ourselves on creating opportunities that foster successful and long-lasting professional relationships.
Role Description
This full-time on-site role is located in Santo Domingo. The Customer Service Representative will be responsible for assisting customers with inquiries, providing excellent customer support, maintaining customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks will involve handling customer communications, resolving issues, documenting interactions, and ensuring a smooth and positive customer journey.
Qualifications
- Customer Service Representatives, Customer Service, and Customer Support skills
- Experience in maintaining Customer Satisfaction and enhancing Customer Experience
- Excellent communication and problem-solving skills
- Ability to work effectively in a team-oriented environment
- Bachelor's degree in a related field is a plus
- Proficiency in English and Spanish is preferred
Why Join Us?
- Comprehensive legal benefits (vacations, 13th salary)
- Paid sick days
- Growth Opportunities
- 13th-month salary
- Performance-based bonuses
- Employee of the Month recognition
- Referral bonuses
- … And much more
At our company, work-life balance isn't just a promise—it's a priority. Apply now and enjoy weekends and holidays with the people who matter most