Outsourcing Advantage is actively seeking a compassionate and motivated on call work from home
Agent for our Homecare Agency team
. In this role, you will be instrumental in coordinating home healthcare services for clients, ensuring they receive high-quality care tailored to their specific needs. You will engage with clients, families, and healthcare providers to facilitate care plans and manage service delivery effectively.
Responsibilities
- Match Home Health Aide (HHAs) & Nurses to available shifts
- Coordinate scheduling of caregivers and adjust assignments as needed to ensure continuity of care
- Maintain ongoing communication with clients, families, by responding to emergency care requests from families or clients and care staff
- Make outgoing attendance calls to the caregivers who have a scheduled shift but haven't clocked in their attendance
- Coordinate caregiver assignments and maintain accurate scheduling
- Collaborate with nurses, case managers, and other team members to support patient services
- Track patient services and ensure documentation is complete and compliant
- Respond to patient inquiries with empathy and professionalism
- Complete daily/weekly task reports
- Staff open cases daily or as needed
Requirements
- Excellent verbal and written communication skills in English at least at a level of C1 Advanced
- Excellent organizational and multitasking abilities, with high attention to detail
- Previous experience in home care, healthcare coordination, or a related administrative role is prefered
- Familiarity with HHA exchange or scheduling software a plus
- Empathetic and compassionate attitude toward clients and their families
- Ability to work both independently and collaboratively within a diverse team
- Proficiency in Microsoft Office Suite and client management software
- Bilingual in English and Spanish is required
- Equipment including a backup power source and reliable internet
*Hours
Part time shift:*
Monday - Friday 5 AM. to 9 AM
Benefits
- Competitive salary
- Opportunity to work on diverse and exciting projects
- Weekly payments
- Growth Opportunities
- Referral Bonus