We are looking for an experienced and motivated
Customer Service Supervisor
to lead and support our team of bilingual customer service agents.
Competitive Pay + Growing Opportunities
Location: Santo Domingo
Job Responsibilities:
- Supervise, coach, and motivate a team of bilingual customer service agents.
- Monitor performance metrics and ensure service level goals are met.
- Provide feedback, training, and development opportunities.
- Handle complex customer situations and escalations.
- Ensure accurate documentation and adherence to company policies.
- Collaborate with management to improve processes and customer experience.
Qualifications:
- 2+ years of experience in a supervisory or team lead role within a call center or customer service environment.
- Bilingual – fluent in English and Spanish (verbal & written).
- Strong leadership, coaching, and team management skills.
- Excellent communication, problem-solving, and decision-making abilities.
- Proficiency in Microsoft Excel, Microsoft Office, and Google Workspace.
- Ability to work under pressure, multitask, and drive results.
- Must be punctual, organized, and goal-driven.
Send your resume to:
Lead with us, grow with us, and make an impact