Location:
Naco, Santo Domingo, D.N.
(with Collection Experience / Forecast / Scheduling / RTA)
- Administrative Support
About the role:
You'll be the brain behind the operation
Responsible for forecasting staffing needs, creating efficient schedules, and monitoring real-time performance.
You'll also support the leadership team with clear reports, meeting minutes, and agenda coordination to ensure everything runs smoothly.
Requirements:
2–4 years of experience in WFM (forecasting, scheduling, RTA) in a Contact Center environment.
Proven experience in Collections.
Advanced Excel and solid reporting skills.
English level B2+ (required).
Experience managing client portfolios.
Benefits:
Salary: USD $1,350 per month (increase to $1,500 after 3 months).
Medical insurance after 3 months.
Covered parking spot assigned.
Performance bonuses for goal achievement.
Work equipment provided.
Personal leave days available.