Responsibilities:

Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
Manage and lead the Real Time Analysts providing coach and feedback on a weekly basis.
Active participation on the Forecast and Capacity plan meetings.
Lead Real time, Analytics and Reporting processes.
Implement strategic planning processes and share best practices inside the teams
Guarantee the accuracy of all WFM processes
Provide climate actions to guarantee a work environment connected to the CNX values.
Guarantee that all WFM members are compliant with WFMU.

Requirements:

Proficient in Excel and other Microsoft Office tools
2 years' and a solid experience in WFM.
Experience with WFM tools (IEX, Calleo and Genesys Cloud), eStart, WorkDay, among others.
Multi-program / Multi-campaign experience
Ability to multi-task and meet timelines on deliverables
Effective communication skills, both written and verbal
Detail oriented
Results oriented
Change Management
Build Strategic Relationships with stakeholders
Quick learner and self-starter
Associate's degree in related field not required but is a plus
Proficient in English