About Us
Change Financial is a global Fintech company. We develop and deliver innovative and scalable payments technology solutions to businesses and financial institutions. We have built a global enterprise payments and card issuing platform and financial transaction testing solution. With a leading payments platform, we have more than 156 customers in 41 countries. With a world class management and technical team, we pride ourselves in being a people focused organisation where performance and efforts are constantly recognised with rewards and growth opportunities.
About the role
We are looking for an experienced Team Lead Application Support to join the Change Financial Team based in the Dominican Republic. This role will be client facing and focuses on continuous improvement. If you are a clear communicator who can demonstrate team spirit and a great passion for learning new stacks and technology, then this could be the role for you
You will be responsible for leading the technical application support, and you will be used to operating in a multi-tasking environment with high expectations to meet deadlines. You will provide support for the payments product in real-time production environments and Troubleshoot incidents in the 24/7 support model.
Requirements:
- 4+ years working experience in a support analyst or development role.
- Demonstrated experience in the payment industry or card payments industries.
- Good working knowledge of one or more scripting/programming languages (Experience in JAVA or Shell is ideal).
- Experience in UNIX/Linux environments.
- Good working knowledge of database and SQLs.
- Familiar with ITL frameworks and exposure to Jira or similar service management systems.
- Ability to prioritise the workload with minimal guidance.
Responsibilities include:
- Team management: Lead, motivate and engage with the team members providing daily feedback.
- Provide technical leadership, assistance, and on-job training to the team members.
- Assign the client's support tickets to the team members.
- Available as needed outside of business hours to ensure 24x7 support availability for clients. This includes participation in the on-call roster.
- Conduct the weekly client meetings professionally and ensure client expectations are met.
- Amicable personality with a constructive attitude and willingness to collaborate, learn and teach others.
- Client focused with excellent customer service skills.
- Experience with coaching, developing and managing technical support teams.
- Ability to manage and resolve incidents from live production.
- Ability to investigate the reported software problems and document the same for development.
About the Opportunity:
In return, we offer you:
- The opportunity to take the exciting next step in your career working with a global organisation that is committed to its people.
- An excellent working atmosphere within a highly motivated and successful global team across the Americas and Asia-Pacific.
- The chance to join a growing organization that offers long-term prospects, progression, as well as professional and personal development opportunities.
How to apply
To express interest, send your resume to