Job Summary:
The Quality Assurance (QA) Analyst will
conduct testing on software, websites, and other products to identify, measure, defects, risks, and other potential issues
Actively collaborates with product, and development team for resolution of identified defects.
Essential Duties and Responsibilities:
· Write
Test Plans
for testing defects, bugs, enhancements, and features according to Company's QA Methodology
· Prevent defects and bugs from being delivered to Production
· Contribute to product development per Company's Software Development Methodology
· Create
Test data
in testing environments to validate quality of development
· Comply with other assigned tasks or projects, according to the departmental and / or company needs
· Reviews design specifications to
understand the scope, requirements, and function
of the software product
· Identifies appropriate parameters, functions, and data to test and validate; parameters may include
general function, validity of results, accuracy, reliability, and compliance
with industry standards
· Conducts testing to ensure products perform according to user requirements and within established guidelines
· Identifies, logs,
and recreates error codes, bugs, and defects
· When a product does not perform within specifications, reports defects to assigned team
· Monitor efforts to resolve product issues and track progress
· Ensure that the final product satisfies the product requirements and
meet end-user expectations as defined by the Product Owner
Educational and Experience Requirements
· Bachelor's degree in related field preferred
· Three years of related experience required
Special Knowledge, Skills, and Abilities
· Excellent communication and active listening skills
· Ability to ask probing questions, understand concerns and overcome objections.
· Customer focus and adaptability to different personality types.
· Must possess a professional and friendly attitude communication skill
· Service-oriented and able to resolve customer grievances.
· Proficient computer skills with the ability to learn new software
· Fully bilingual in English and Spanish highly preferred
· Extensive knowledge of software and database testing including designing and manipulating test data, validating stored jobs, and error replication
· Excellent organizational skills and attention to detail
· Ability to create test plans and cases from specifications or verbal communications
· Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and customer support
· Strong analytical and problem-solving skills
· Proficient with Microsoft Office Suite or related software