Company Description
Teleperformance is a global digital business services company focused on delivering advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. Our global scale and local presence allow us to be a force of good in supporting our communities, clients, and the environment.
Role Description
The Selection Specialist is an on site position. The person in this role is responsible for identifying, qualifying, evaluating and submitting candidates for the agent position that are a match for job openings that fall within the scope of Teleperformance's client requirements.
Responsibilities
- Execute the selection process as defined by local process, policies & guidelines from TP to identify skills, competencies and define profile according to position requirements contained in the Job Description.
- Execute job proposal sessions according to local process, policies & guidelines from TP.
- Execute necessary screening methods per candidate according to Employee Requisition Form and client contract.
- Document all recruiting related activity in Recruitment & Selection system.
- Adhere to Selection KPIs.
- Attend and actively participate in assigned LOBs PTL and/or retention meetings.
- Analyze and report of candidates' behavior.
- Execute self-update on line-of-business' requirements including methods, but not limited to nesting and remote monitoring for at least 2 hours once a month.
- Transmit the need to update agent's Job Description to Selection Coordinator when LOBs changes require it to.
- Prepare and gather candidate's paperwork to create their internal file.
Qualifications
- Must have a strong human sense and previous Customer Service experience.
- Minimum 6 months in customer services related areas, highly desired to have experience conducting personnel selection process.
- High School (or equivalent) degree minimum.
- Excellent computer skills Typing test 30wpm / pc test 100
- English Proficiency Level 3.5
Soft and specific skills
- Communication skills
- Planning and organizing
- Flexibility
- Teamwork
- Decision Making
- Job motivation
What we offer
• Competitive compensation and benefits package.
• Dynamic and collaborative work environment.
• Opportunities for professional development and career growth.