Position Summary:
The Labor Relations Lead is responsible for overseeing employee relations and ensuring full compliance with Dominican labor laws within a fast-paced BPO environment. This role will lead efforts in conflict resolution, disciplinary action, and legal compliance while fostering a positive and productive workplace. The role also acts as a liaison between employees, leadership, and external authorities such as the Ministry of Labor.
Key Responsibilities:
● Handle employee relations matters, including formal complaints, disciplinary actions, and workplace investigations, in compliance with Dominican labor law.
● Ensure consistent and lawful implementation of HR policies and procedures related to
employee conduct, absenteeism, working hours, termination, and benefits.
● Provide guidance to managers and supervisors on the correct application of Dominican labor law, with a focus on terminations and disciplinary procedures.
● Manage internal investigations related to harassment, misconduct, or non-compliance, ensuring documentation and resolution.
● Represent the company in meetings or conciliations with the Ministry of Labor, especially in cases of labor claims or inspections.
● Ensure appropriate employee file maintenance for legal compliance (e.g., signed
contracts, disciplinary letters, payment records).
● Conduct regular training for leaders on labor compliance, workplace ethics, and employee relations.
● Collaborate with legal counsel on labor disputes, dismissals, and legal consultations
when needed.
● Monitor key labor KPIs such as attrition, absenteeism, complaints, and workplace
climate indicators.
● Stay updated on changes to DR labor legislation and recommend adjustments to policies accordingly.
● Partner with HR Business Partners, Payroll, and Legal to support business continuity
while minimizing legal risks.
Required Skills/Abilities:
- Strong knowledge of Dominican labor law and employment regulations, including
dismissal procedures, severance calculations, and Ministry of Labor processes.
- Demonstrated experience in conflict resolution, disciplinary processes, and compliance
Audits.
- Excellent written and verbal communication in Spanish; intermediate to advanced English preferred for reporting and international alignment.
- Proficient in Google Workspace (Preferred)
- High ethical standards, discretion, and a strong sense of confidentiality.
- Ability to work in a high-pressure, fast-paced environment with tight deadlines
Education and Experience:
- Bachelor's degree in Law, Human Resources, Industrial Psychology, Business
Administration, or a related field.
- At least 3–5 years of experience in labor relations or employee relations within the BPO or high-volume service industry.