Company Description
We take care of our employees, and they take care of our customers
Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within
- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us
Job Description
The Business Development Support role plays a key part in driving the district's commercial success. It supports all business development efforts by ensuring that customer execution aligns seamlessly with internal processes, tools, and expectations. This role combines operational precision with strategic coordination, managing bid responses, reporting and analytics, customer engagement tools, event planning, and the governance of SOPs and KPIs to ensure consistent, high-quality service delivery.
Key Responsibilities
Sales Support & Enablement
- Organize and participate in weekly sales meetings.
- Manage lead distribution, sales activity tracking, and CRM data quality.
- Coordinate training sessions for the district sales team.
- Organize executive visits and support travel/meeting schedules.
- Support local marketing needs and lead targeted campaigns.
- Assist in the preparation of customer presentations, leveraging branding templates.
Bid & Proposal Management
- Coordinate district and regional bids: gather data, ensure quality and deadline compliance.
- Draft executive summaries and ensure alignment with customer strategy.
- Act as local expert on bid tools and formatting guidelines.
Account Support & Execution
- Maintain SOPs for key accounts, ensuring operations understand customer expectations (rates, KPIs, service levels).
- Monitor service delivery and escalate performance issues as needed.
- Provide visibility tools and reporting to customers and internal stakeholders.
- Support business reviews through analytics, trend identification, and survey responses.
- Track billing/receivables and assist in collections when required.
Customer Transitions & New Business Support
- Support and coordinate onboarding for new business or added services.
- Own transition planning, documentation, and performance tracking during the ramp-up phase.
- Manage CAPAs when needed, driving process improvements across functions.
Events & Engagement
- Lead coordination of customer-facing events (e.g., business reviews, appreciation events).
- Partner with regional sales ops on campaign rollouts, newsletters, or event follow-ups.
Qualifications
Required
- Strong communication and presentation skills (verbal and written)
- High attention to detail and deadline management
- Strong organizational, analytical, and problem-solving abilities
- Advanced proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word)
- CRM and reporting system proficiency
- Ability to prioritize and work independently in a fast-paced environment
- English language proficiency
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus