Location:
Santo Domingo, Distrito Nacional, Dominican Republic (On-site)
Employment type:
Full-time
About the Role
We are seeking
Call Center Agents
to join our customer service team in Santo Domingo. The ideal candidate is enthusiastic, customer-focused, and able to thrive in a fast-paced environment. This is a great opportunity to grow professionally within an international company.
Key Responsibilities
- Handle inbound and outbound calls, providing professional and friendly customer support.
- Address customer inquiries, resolve issues, and deliver effective solutions.
- Follow company protocols and quality standards to ensure an excellent customer experience.
- Accurately record customer information into internal systems.
- Meet performance metrics such as call handling time, customer satisfaction, and first-call resolution.
- Collaborate with teammates to achieve departmental goals.
Requirements
- Must be 18 years or older.
- High school diploma required (university students or graduates preferred).
- Basic computer literacy and ability to quickly learn internal systems.
- Availability to work flexible shifts, including weekends and holidays.
- Intermediate to advanced English proficiency (spoken and written).
- Strong communication skills and a customer-oriented mindset.
What We Offer
- Competitive salary plus performance-based incentives.
- Paid training and continuous development programs.
- Career growth opportunities within the company.
- A dynamic, multicultural, and supportive work environment.
- Additional benefits in compliance with Dominican labor law.