Role Description
The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butlers and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible.
As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.
Qualifications
- Excellent customer service and interpersonal skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Flexibility to work in shifts, including weekends and holidays
- Experience in the hospitality industry is a plus
- Proficiency in English and Spanish; additional languages are an advantage
- Professional appearance and demeanor
- Knowledge of local area and attractions