Position: CCTV Surveillance & Security Monitoring Agent
Location: Santo Domingo, Dominican Republic (On-site)
Shifts: 8:00 AM – 4:00 PM | 4:00 PM – 12:00 AM
Hiring for: Big Eye Live (A U.S.-based security and surveillance company launching operations in the Dominican Republic)
Posted by: Cygnus Collective
Website:
About the Company
Big Eye Live is a U.S.-based security and surveillance provider committed to protecting clients' properties using advanced remote-monitoring systems. As they launch operations in the Dominican Republic, Cygnus Collective is supporting the recruitment of their foundational team in Santo Domingo.
About the Role
We are hiring reliable and tech-savvy CCTV Monitoring Agents to join our 24/7 surveillance team in Santo Domingo. You will be responsible for observing live camera feeds, maintaining direct communication with clients, issuing verbal warnings, and escalating urgent situations to local authorities when needed.
Key Responsibilities
- Monitor live video surveillance feeds of private and commercial properties
- Communicate continuously with U.S.-based clients via phone or messaging platforms
- Respond to suspicious activity with real-time verbal warnings or emergency escalation protocols
- Accurately document and log all notable events during your shift
- Manage multiple digital devices and tools, including tablets and surveillance software
Ideal Candidate Profile
- Fluent in spoken and written English
- Proficient with technology and multitasking across several devices
- Experience in security, call center, or remote monitoring environments is a strong plus
- Calm under pressure, with strong judgment and problem-solving skills
- Availability to work on-site across one of the three fixed shifts
What We Offer
- Competitive compensation
- Structured, shift-based scheduling (with potential growth opportunities)
- Full compliance with Dominican labor law (legal benefits included)
- International work environment with a U.S.-based brand
- Professional development within a growing security operation
Cygnus Collective is an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate based on race, religion, gender, orientation, age, or disability.