We're Hiring: Bilingual Patient Care Representative
Location:
Santo Domingo, Distrito Nacional (Onsite)
Employment type:
Full-time | 9-hour shifts (between 7:00 a.m. – 7:00 p.m.)
Position Summary
Be the first point of contact between patients and the healthcare team. As a
Bilingual Patient Care Representative
, you will ensure patients receive timely assistance with appointments, follow-ups, and inquiries, always with empathy, professionalism, and confidentiality.
Key Responsibilities
- Manage patient appointments: scheduling, rescheduling, and follow-ups.
- Provide accurate information about services, availability, and procedures (non-clinical).
- Assist patients in
English and Spanish
with clarity and empathy. - Ensure compliance with healthcare regulations (HIPAA & company protocols).
- Document interactions and escalate issues as needed.
Qualifications
- High school diploma or ongoing university studies.
- Fluent or advanced
English
level. - Strong communication and interpersonal skills.
- Ability to handle sensitive information with discretion.
What We Offer
- Competitive hourly pay.
- Growth opportunities in the healthcare industry.
- Inclusive and diverse workplace culture.
- Initial training + continuous development programs.