Job Description – Operations Manager
Level:
Managerial / Executive
Reports to:
General Management / Senior Leadership
Supervises:
Managers and mid-level supervisors within the Operations Department
Strategic Purpose of the Position
To lead, control, and optimize the operations area with an analytical, disciplined, and results-oriented approach. Responsible for ensuring efficiency in negotiation and account management processes, service quality, and strict compliance with financial and operational goals. The role requires strong technical judgment, structured leadership, and a proven ability to execute complex projects under pressure with minimal tolerance for deviations.
Key Responsibilities
- Define, implement, and audit operational strategies to ensure achievement of quarterly and annual objectives.
- Supervise and coordinate the work of managers and operational teams, ensuring full alignment with executive directives.
- Manage strategic projects using Project Management methodologies, ensuring timelines, budgets, and results are met.
- Monitor, analyze, and interpret key operational, financial, and individual performance indicators (KPIs).
- Design continuous improvement plans based on data analysis, process control, and technological efficiency.
- Prepare executive reports and comparative analyses for senior management, focused on evidence-based decision-making.
- Ensure compliance with internal policies, operational standards, and quality procedures.
- Establish performance control and evaluation mechanisms at all departmental levels.
Required Professional Profile
- Experience:
5+ years in operational or managerial leadership roles within financial environments, collections, debt resolution programs, or project management. Education:
Bachelor's degree in Business Administration, Industrial Engineering, Finance, or related fields. Training in Project Management (PMP, Scrum, Lean, Agile) is highly valued.Core Competencies:
- Analytical thinking and data-driven orientation.
- Structured leadership and decision-making under pressure.
- Methodological rigor and operational discipline.
- Advanced proficiency in Excel, CRM, Power BI, and project management tools.
- Executive communication and precision in reporting.
- Zero tolerance for improvisation or deviation from procedures.
- Languages:
Advanced English and Spanish proficiency.
Performance Indicators (KPIs)
- Achievement of operational and financial targets.
- Efficiency in project execution and milestone completion.
- Internal SLA compliance rate.
- Control of operational costs and resource optimization.
- Individual and team performance levels.
- Accuracy and timeliness of reports submitted to Management.
General Conditions
- Location:
Main Office (on-site). - Schedule:
Monday to Friday, 9:00 a.m. – 5:00 p.m. - Contract Type:
Full-time, confidential. - Supervision:
Reports directly to Senior Management.