Now Hiring: Corporate Trainer – Spectra Healthcare Management
About Spectra
At Spectra Healthcare Management, we build confidence in our clients, our teams, and our results.
We are a global BPO organization recognized for turning complexity into clarity through structure, accountability, and trust.
Our strength is our people: disciplined professionals who take ownership, communicate with respect, and deliver excellence without exception.
Every process we design and every client we serve reflects a single commitment — that reliability is not an act; it is who we are.
We believe growth happens where integrity meets consistency, and we invest in people who live that truth.
Role Summary
The Corporate Trainer is both strategist and builder, transforming learning into performance.
In this role, you will design, deliver, and sustain training programs that prepare every Spectra team member to perform with confidence, accuracy, and care.
You will connect people, process, and client expectations to ensure that every class, every metric, and every graduate of your program reflects the reliability Spectra stands for.
This position calls for a professional who is analytical, structured, and passionate about results, someone who treats readiness as a measurable standard, not a hopeful outcome.
What You'll Do
Design & Deliver Excellence
Develop engaging, data-aligned training programs that drive measurable performance outcomes.
Lead Onboarding & Readiness
Oversee new hire onboarding and nesting phases — ensuring every agent is production-ready on schedule.
Act as Client Training Liaison
Serve as the
primary point of contact
for client training coordination, scheduling, and reporting.
Track, Measure & Report
Maintain precise training data, readiness metrics, and progress reports for leadership and client visibility.
Drive Continuous Improvement
Audit, refine, and elevate training materials to ensure accuracy, compliance, and engagement.
Your First 30 Days
- Review Spectra's existing materials and performance trends.
- Conduct a gap analysis on current onboarding and nesting efficiency.
- Deliver your first class by Week 3 with clear performance benchmarks.
- Present a short training optimization plan by the end of Month 1.
Success means:
Training operates smoothly without oversight, materials are precise, and client confidence in training delivery remains unquestioned.
Qualifications
- Bachelor's degree in Education, Training & Development, or related field (or equivalent experience).
- 3–5 years of proven success in corporate or BPO training.
- Bilingual fluency in English and Spanish.
- Strong facilitation, presentation, and coaching skills.
- Advanced proficiency with Microsoft 365, Google Workspace, and LMS tools.
- Analytical mindset with the ability to translate data into strategic action.
- High professional discipline, follow-through, and sense of ownership.
Traits of Excellence
Integrity in Action:
You keep your word, every time. You do what's right, even when no one is watching.
Accountability Without Excuse:
You own outcomes, fix issues fast, and always follow through.
Excellence as Standard:
You set a clear bar, deliver work that meets or exceeds measurable targets, and refine processes until they are repeatable and top-tier.
Precision Under Pressure:
You stay composed, structured, and consistent, even when timelines move.
Respect Through Professionalism:
You lead with calm confidence and elevate those around you.
People & Client Focus:
You make others' success measurable, internally and externally.
Reliability as Default:
You deliver — not sometimes, but always. That's your signature.
Why Join Spectra
A hybrid environment built on trust and structure.
Global collaboration across the U.S., DR, Jamaica, and India.
Real career growth driven by impact, not hierarchy.
Recognition for consistency, initiative, and results.
Professional development to help you lead future Spectra trainers.
Ready to lead through learning?
If you believe great training builds confidence, capability, and culture, you belong at Spectra.