About Us
Kiwi is a dynamic and fast-growing fintech company dedicated to providing personal loans to underserved communities. Our mission is to empower U.S. Latino consumers by helping them access capital, build credit history, and save money through AI-driven solutions. Since our inception, we have raised over $80 million in institutional capital from Advent Morro, Morro Ventures, Alito Capital, and i80 Group.
Are you passionate about delivering exceptional customer experiences in a fast-paced fintech environment? We're looking for a
Customer Support Agent
with strong communication skills, tech savvy, and a problem-solving mindset to join our growing team.
In this role, you'll support users across the customer journey—whether it's assisting with inquiries, resolving technical or financial issues, or guiding users through payment or product processes. Your ability to communicate clearly, remain empathetic under pressure, and understand financial terminology will be key to your success.
Qualifications
- 2+ years of experience
in BPOs, call centers, or similar customer-facing roles. - Fluent English proficiency
, both written and spoken. - Experience using
Zendesk
,
Atlassian
and other support tools. - Understanding of
financial concepts
like interest rates, credit scores, loan terms, DPD, etc. - Schedule availability (Early/ late shifts)
Core Soft Skills
- Problem-Solving:
Resourceful and logical approach to resolving customer issues. - Communication:
Strong verbal and written skills, especially when addressing difficult or confused customers. - Empathy & Patience:
You listen with care and stay calm under pressure. - Adaptability:
Comfortable handling varied customer requests and scenarios. - Teamwork:
Work closely with other agents and departments to ensure excellent service.
Join our team