Location : Location DO-PUNTA CANA
Overview
PARADISE PERFECTED -
Hard Rock Hotel & Casino
en
Punta Cana
is a resort with rock vibes and all the amenities included. Thrilling gaming action in the biggest and best casino in the Caribbean, exhilarating nightlife, tantalizing culinary options, state-of-the-art meeting facilities and rooms worth posting about, all infused with our legendary rock and roll vibe? Delivered. This is Hard Rock after all. The best All Inclusive Resort in Punta Cana.
Job Summary
The General Manager provides leadership, strategic direction, support and oversight to ensure the successful operation of the Punta Cana Casino and is ultimately accountable for meeting/advancing the company's mission and objectives to increase profitability, enhance guest satisfaction, ensure employee engagement and maintain safety, gaming and legal compliance at all times.
- Table Games management experience is required
- Casino space has up to 400 slot machines and 40 Game Tables
Responsibilities
Hard Rock Hotel & Casino - General Manager:
- Adhere to the Company's Policies and Procedures.
- Create an environment where the Company's mission and values thrive and serve as a role model of those values including: Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
- Develop and administer a "high expectations" strategic business plan to advance the Company's financial growth, exceed guests' expectations, solidify employee engagement and ensure safety and compliance.
- Formulate and/or approve operating plans, policies, procedures, measurements and metrics. Oversee all gaming related operations and seek opportunities to generate revenues, gain market share and create new opportunities to grow the business. Regularly review financial reports, guest feedback, employee surveys, etc. to determine progress and status in attaining objectives and revise objectives and plans accordingly.
- Ensure fair and ethical treatment of all guests and team members.
- Partner with the Legal department to negotiate/approve contracts.
- Set measures that ensure a close working relationship with Hard Rock Punta Cana hotel team to ensure our casino guests of a seamless experience while on-property
- Set measures that ensure a close working relationship with SHRSS executive team on all gaming and Player Development related activity
- Ensure complete compliance with applicable laws and regulations.
- Select and mentor a team of direct reports that is capable of meeting objectives and enthusiastic about raising the bar for continuous improvement. Provide guidance, education and support to encourage outstanding contributions and help them achieve their potential and grow within the organization.
- Protect, promote and perpetuate the Company's brand through policies, procedures, actions and communications.
- Set measures and standardized feedback reports/systems/tools to track progress and keep the COO and Partner/Owners informed.
- Project a professional, knowledgeable image while representing the Company at Company meetings, Partner meetings, public meetings, Team Member events, etc.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service within all areas of the property.
- Maintain a clean, safe, hazard-free work environment within area of responsibility.
- Performs all other related and compatible duties as assigned
Knowledge Of
- Effective communication skills with the ability to delegate responsibility and motivate and manage a diverse group of executives to achieve common goals and objectives.
- Thorough knowledge of general business practices, strategic planning, and organizational development.
- Broad knowledge of all facets of gaming and related operational activities.
- Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
- Principles of supervision, training, and performance evaluation.
- Pertinent federal, state, and local laws, codes, and regulations.
Ability To
- Research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility.
- Review and comprehend financial data and internal reports.
- Communicate effectively with guests, outside contacts, and all levels of team members. Communication in Spanish and English.
- Observe and direct actions of subordinates.
- Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
- Be a strategic, analytical, ethical and effective motivator.
- Forecast changes in the economic climate and/or profits and react accordingly.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain effective working relationships with those contacted during work.
- Be flexible to work varying shifts and time schedules as needed.
- This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
Qualifications
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
- Bachelor degree in Business Administration, Marketing or Finance, or a related field; Master's degree preferred
- 10 to 15 years responsible gaming management experience with 2 years minimum as a General Manager or 10 years of Gaming Operations experience, and 10 years of executive level management experience required
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain all licenses / certifications per Federal, State, and Gaming Commission.
- Must successfully pass background check.
- Must be twenty-one (21) years of age.
- Prior experience opening new properties/outlets strongly preferred.
Work Environment
- Employment position is based in the Dominican Republic
- While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.
- Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.
- Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.
- Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.
- Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.
- Will regularly be exposed to tobacco and other second-hand smoke.
- May occasionally use de-escalation techniques to resolve customer conflict.
- Will be required to assist in customer evacuation in case of emergency.
Application Details
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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