We are seeking 2 differents positions: a talented and experienced Operations Supervisor and a Trainer to join our team. The ideal candidate will be responsible for the day-to-day operations of the project, ensuring efficient workflow, customer satisfaction, and team performance.
Duties:
- Excellent communication and problem-solving abilities.
- Proficiency in call center software and metrics.
- Strong multitasking skills.
- Experience with Slack and other communication platforms.
- Ability to manage time effectively in a fast-paced environment.
- Availability to work weekends and afternoon shifts.
- Proven ability to coach and develop team members.
- Experience in reporting on team progress and identifying trends.
Qualifications:
-Minimum 1 year of experience.
-Strong leadership and interpersonal skills.
-Excellent communication and problem-solving abilities.
-Ability to work under pressure and meet deadlines.
· Previous experience working as a call center trainer or team leader.
· Excellent knowledge of sales techniques and customer service best practices.
· Strong teaching abilities and mentoring skills.
· Training experienced employees on new or updated call center procedures to improve their performance.