We are seeking a talented and experienced Operations Supervisor to join our team. The ideal candidate will be responsible for the day-to-day operations of the project, ensuring efficient workflow, customer satisfaction, and team performance. This role involves overseeing call center agents, managing schedules, and analyzing performance metrics.
Duties:
-Strong leadership and interpersonal skills.
-Excellent communication and problem-solving abilities.
-Proficiency in call center software and metrics.
-Ability to work under pressure and manage multiple tasks simultaneously.
Qualifications:
-Minimum 1 year in a supervisory role.
-Strong leadership and interpersonal skills.
-Excellent communication and problem-solving abilities.
-Ability to work under pressure and meet deadlines.