Client & Community Success Manager – Social Media Division
Company:
TROPIKMIND
Type:
Full-Time · Remote (occasional travel within the Dominican Republic) · Mid–Senior Level
Salary
- Probation (First 3 Months): $500/month
- Post-Probation (After KPIs Met): $750/month
- Full GCV Review (6–12 Months):
TBD based on performance and portfolio growth
About TROPIKMIND
TROPIKMIND is a growing media and content agency specializing in social media management for real estate and service-based businesses. We support national and international clients with strategy, design, and content execution that drives tangible results. As we expand, we're building a remote-first team of motivated creatives, communicators, and operators.
About the Role
We're looking for a
Client & Community Success Manager
to act as the primary point of contact for a portfolio of real estate and lifestyle brands. This dual-role position combines
client relationship management
with
social media community oversight.
You'll work closely with our creative and operations teams to execute content calendars, monitor engagement, and provide proactive updates to clients. The ideal candidate is organized, proactive, and capable of balancing strategic communication with hands-on digital execution.
Key Responsibilities
Client Management
- Conduct weekly video or in-person check-ins with clients
- Maintain and update client content calendars
- Gather approvals, updates, and feedback
- Troubleshoot issues and ensure satisfaction/retention
- Start with 3 accounts; grow to 10–15+ accounts with team support
Community Management
- Publish approved content on Instagram & Facebook
- Monitor platforms for comments, messages, engagement
- Respond promptly in a brand-aligned tone
- Implement strategies to grow engagement & followers
- Stay updated on social media trends and tools
- Support influencer partnerships and collaborations (when relevant)
Schedule
- Monday–Friday: 8:00 AM – 5:00 PM EST
- Saturday: light availability (approx. 4 hours for check-ins)
- Occasional in-person meetings with clients in Cabarete or nationally (approx. once every 1–2 months, expenses covered)
Requirements
Must-Have
- Full fluency in English (spoken & written)
- 2+ years of client or account management experience
- Background in social media or marketing
- Excellent communication & organizational skills
- Strong time management & self-motivation
- Ability to work independently without constant supervision
Nice to Have
- Spanish and/or French proficiency
- Experience with real estate or lifestyle brands
- Basic graphic design knowledge
- Familiarity with tools like Meta Business Suite, Canva, Notion, Slack
What We Offer
- Clear performance-based salary growth
- Fully remote work with occasional travel
- Ongoing training & professional development
- Supportive, international team environment
- Medical insurance (TSS, where applicable)
How to Apply
Send your CV and a short introduction to:
WhatsApp:
Subject Line:
Client & Community Success Manager – [Your Full Name]
Attach your CV (PDF preferred) and include any relevant links (LinkedIn, portfolio, etc.) that showcase your experience and work.
Only shortlisted candidates will be contacted for a video interview.