ID de la solicitud:
237840
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Senior RDO Officer
Level: 4.2
Schedule: L-V 8:30 am to 5:30 pm, Saturdays 4 hours required.
Accountabilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Champions a high-performance environment and contributes to an inclusive work environment:
- Contributing to the efficiency of the department / team and the overall profitability of the Bank by ensuring all operational requirements are met
- Providing service to our partners that is consistent with the Bank's guidelines by taking full accountability for inquiries/concerns/complaints and resolving matters within established service level standards or referring to management in a timely manner when necessary.
- Performs an increasingly wide range of assignments
- Maintains sound knowledge of assigned functions, tasks, policies, procedures, and systems
- Works with limited oversight within established procedures and practices
- Performs verification activities of work completed by RDO Officer
- Provides support on completion of priority tasks or projects as assigned by management
- Maintain a level of flexibility in a changing environment
- Responsible for answering inquiries and resolving escalations from partners via email & telephone.
Education / Experience
- High School diploma and a minimum of 2 years of relevant working experience
- Basic Computer Skills, including common software tools (Microsoft Office products)
- Working knowledge of the regulatory requirements within the financial industry is an asset (e.g.: Intralink Systems, FFT, Scotia Connect, AS400, CAU Automation, PEGA/WorkSmart, CIS, etc.)
- Advanced English language skills
- Experience posting transactions and system related to job.
- Problem solving and organizational skills
- Ability to work in a fast-paced environment.
- Working knowledge of department functions and processes, an asset.
- Education in business and/or finance, an asset.
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Ubicación(s): República Dominicana : Santo Domingo : Santo Domingo Este