GBS Dominican Republic is looking for a
Business Intelligence Analyst
to join our team and help us turn data into actionable insights.
This role will focus on building
automated reports and dashboards
directly from our database, providing leadership and operations teams with the visibility they need to make informed decisions.
What You'll Do
- Design and maintain
automated dashboards and reports
(Power BI, Tableau, or similar). - Write SQL queries and build reusable datasets/views for reporting.
- Configure
scheduled data refreshes
and ensure dashboards update automatically. - Create and maintain
KPI definitions
(CSAT, Service Level, AHT, Attrition, etc.). - Proactively identify data trends and provide actionable insights.
- Partner with stakeholders to understand reporting needs and deliver clear solutions.
- Ensure accuracy, governance, and documentation of all reporting processes.
What We're Looking For
- Strong knowledge of
SQL
and BI tools (Power BI preferred). - 2+ years of experience in
business analysis, reporting, or BI
. - Experience setting up
scheduled refreshes, dataflows, or ETL pipelines
. - Strong analytical and storytelling skills.
- Ability to explain data insights to non-technical stakeholders.
- Experience in customer service, call center, or operations industry is a plus.
Why Join Us?
You'll play a key role in shaping how our business uses data, helping us move from
manual reporting to automated, real-time dashboards
, and giving leaders the insights they need to drive performance.
Technical Skills
- Strong proficiency in
SQL
(queries, joins, stored procedures, and optimization). - Hands-on experience with
BI tools
such as
Power BI
(preferred), Tableau, or Looker. - Ability to set up and manage
automated data refreshes
(Power BI Gateway, dataflows, scheduled reports). - Understanding of
data modeling basics
(fact/dimension tables, star schema). - Knowledge of
ETL concepts
and ability to build lightweight data pipelines (using Power BI Dataflows, SQL views, or similar). - Strong
Excel/Google Sheets
skills for ad-hoc analysis. - Familiarity with
call center or service KPIs
(CSAT, AHT, Service Level, Occupancy, Attrition, Shrinkage) is a plus.
Business & Soft Skills
- Ability to
translate business needs
into clear KPIs, dashboards, and reports. - Strong
data storytelling skills
— presenting insights to non-technical stakeholders. - Detail-oriented with a focus on
accuracy and reliability of data
. - Excellent
communication and collaboration skills
to work across business units. - Problem-solving mindset: proactive in identifying trends, anomalies, and opportunities.
- Ability to manage
multiple priorities
and deliver on deadlines.
Education & Experience
- Bachelor's degree in
Business, Analytics, Statistics, Computer Science, or related field
(or equivalent work experience). - Fluent in
English
, both written and spoken. - 2–4 years of experience
in BI reporting, business analysis, or similar roles. - Prior experience in
operations, call center, or service industry
highly desirable.