Role Description
The Selection Specialist is an on site position. The person in this role is responsible for identifying, qualifying, evaluating and submitting candidates for the agent position that are a match for job openings that fall within the scope of Teleperformance's client requirements.
This position is located in Santo Domingo.
Responsibilities
- Execute the selection process as defined by local process, policies & guidelines from TP to identify skills, competencies and define profile according to position requirements contained in the Job Description.
- Execute job proposal sessions according to local process, policies & guidelines from TP.
- Execute necessary screening methods per candidate according to Employee Requisition Form and client contract.
- Document all recruiting related activity in Recruitment & Selection system.
- Adhere to Selection KPIs.
- Attend and actively participate in assigned LOBs PTL and/or retention meetings.
- Analyze and report of candidates' behavior.
- Execute self-update on line-of-business' requirements including methods, but not limited to nesting and remote monitoring for at least 2 hours once a month.
- Transmit the need to update agent's Job Description to Selection Coordinator when LOBs changes require it to.
- Prepare and gather candidate's paperwork to create their internal file.
Qualifications
- High School (or equivalent) degree minimum.
- Minimum 6 months in customer services related areas, highly desired to have experience conducting personnel selection process.
- Prior experience in an on-site recruitment role is preferred.
- Strong Interviewing and Candidate Evaluation skills.
- Excellent Communication and Interpersonal skills.
- Ability to work collaboratively with team members and hiring managers.
- Strong organizational and time management skills.
- Prior experience in an on-site recruitment role is preferred.
- Must have a strong human sense and previous Customer Service experience.
- Excellent computer skills Typing test 30wpm / pc test 100
- English Proficiency Level 3.5
Soft and specific skills
- Communication skills
- Planning and organizing
- Flexibility
- Teamwork
- Decision Making
- Job motivation
What we offer
- Competitive compensation and benefits package.
- Dynamic and collaborative work environment.
- Opportunities for professional development and career growth.