You will supervise a team of customer service experts, ensuring performance goals are met.
You'll lead by example to drive performance and customer satisfaction.
You will coach and motivate your team to deliver outstanding customer interactions.
You'll implement strategies to boost customer engagement.
What we're looking for:
Proven experience in customer service and team management.
Strong leadership and communication skills.
Ability to thrive in a dynamic, results-driven environment.
Advanced English proficiency is required.
Work Schedule (Monday - Friday):
- Standard Time: 12PM - 9PM
- Daylight Saving Time (DST): 1PM - 10PM