We are hiring, Deputy Manager Operations
VFS Global is the world's leading technology services provider for governments and diplomatic missions, offering secure, reliable, and innovative solutions to support global mobility. We manage administrative tasks for visa, passport, identity management, and other consular services, allowing governments to focus on the critical task of assessment.
Role Description
This is a full-time on-site role for a Deputy Manager Operations located in Santo Domingo. The Deputy Manager Operations will be responsible for overseeing the daily operations of the visa application center, ensuring efficient and smooth processing. Day-to-day tasks include managing staff, monitoring workflow, ensuring compliance with client guidelines, handling customer inquiries, and maintaining high standards of customer service. The Deputy Manager Operations will also be tasked with reporting and analysis, implementing process improvements, and collaborating with the management team to achieve operational goals.
Areas of Responsibility & brief description
Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves:
Document scrutiny & verification for visa processing
Handling cash & bank related transactions if assigned
Maintaining & recording all application data in a timely and accurate manner
Ensuring all administration & logistics of passport delivery to consulate / applicant /logistics company.
Conduct regular Audits for all processes & implement all new process rollouts or changes
Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy
Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month
Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness.
Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
Qualifications
- Experience in operations management, process improvement, and team leadership
- Proficiency in customer service, handling inquiries, and conflict resolution
- Strong communication, reporting, and analytical skills
- Knowledge of compliance, regulatory guidelines, and administrative procedures
- Ability to work on-site and manage a diverse team
- Relevant work experience in consular services or visa processing is a plus
- Experience: 2 – 5 years' experience preferably in Travel and Tourism or Service industry
Knowledge & Key Skills:
• Proficiency in MS office & good typing speed
• Adaptability and presence of mind to handle customer queries and complaints
• In-depth knowledge and understanding of systems and processes
• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
• Team management skills